Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@piquebypk@.com. Please note that returns will need to be sent to the following address: 5823 Magazine Street New Orleans, LA. 70115. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@piquebypk@.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The quickest way to obtain your exchanged item(s) is to return the item you currently have. After your return is accepted, we will provide you with store credit that you can use to purchase the new item separately. Once we receive the returned item, we will promptly send out the replacement.

European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We have a 7-day return policy on full-priced clothing for store credit, which means you have 7 days after receiving your item to request a return.

To be eligible for a refund (once approved), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@piquebypk.com. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return or exchange will not be accepted. 

You can always contact us for any return question at info@piquebypk.com. As a general policy, all sales are final.

Store Credit 
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically emailed a code for the store credit amount and code to use when checking out.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@piquebypk.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Sale items
Only regular priced items may be returned for store credit, unfortunately sale items cannot be returned. Sale items are FINAL sale.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.